Returns, Refunds and Exchanges Policy
We follow the new European Return and Refund Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
2. Mail your returned item to:
Officine Berlinesi c/o Marco Vignotto
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.
Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.
We will never charge any kind of extra costs for any payment method.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
All orders are shipped within 48 hours Monday – Friday 9am – 3pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.